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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Hidalgo

December 7, 2024

5  out of  5
rating by Chris Hidalgo
"I own a roofing business and have had the pleasure working with Tim Murphy on a several insurance claims. He is an absolute professional and understands how to take care of his customers during difficult circumstances."
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Michelle M

November 27, 2024

5  out of  5
rating by Michelle M
"Thankful for promptness of completing claim estimate via the app. Also really appreciative of check-in follow up calls directly from Tim Murphy office. Melissa was so wonderful and kind and helpful. She called and asked how I was doing and took feedback regarding my Hertz car rental experience and helped set up a follow-up from claims department regarding my experience with Hertz. Great customer service at this office"
We responded:
"Thank you so much for sharing your positive experience! It's wonderful to hear that the claim estimate process via the app was prompt and that the follow-up calls were helpful. Melissa will be delighted to know that her kindness and assistance made a difference. We're glad we could help with your Hertz car rental situation and ensure you received the support you needed. Great customer service is what we strive for, and your feedback means a lot to us!"
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Sunny Cruise

November 9, 2024

5  out of  5
rating by Sunny Cruise
"Brenda and Jeff from the agency are quick to respond to emails and phone calls, take the time to help answer questions and make any needed changes. I appreciate them ensuring that we have the right coverages and discounts to get the best premiums."
We responded:
"Thank you so much for your kind words! Brenda and Jeff are dedicated to providing top-notch service, and it's wonderful to hear they were able to assist you promptly and effectively. We're committed to ensuring you have the right coverages and discounts, and we're glad to know you feel well taken care of."
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Cynthia Vann

November 7, 2024

5  out of  5
rating by Cynthia Vann
"Jeff Marshall, I received both emails from you. Everything looks right. It’s amazing what an understanding and patient employee can do to ease an upset customer. Thanks again!"
We responded:
"Thank you so much for your kind words, Cynthia! It's wonderful to hear that Jeff was able to assist you and make things right. Your satisfaction is incredibly important to us, and we're delighted that you had a positive experience."
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Roxanne Carney

October 15, 2024

1  out of  5
rating by Roxanne Carney
"Do not use this location if you need someone to help if there are any problems with your account. This office has dropped the ball more then one time after both my parents passed away within 11 months of each other. The "system of record" is nothing if someone misses an email and it never logged. This office has no clue about "making things right and doing right by a customer". They were paid in full when they should have never accepted the payment in the first place since they could not underwrite a new policy due to the age of the home, and now trying to unfairly prorate a refund. I wish i could give negative stars. Hey there!! You can respond here but return my calls!! Wow. It’s not about Florida law. It’s ignoring an email sent in February when my father was still alive. There should have been no reason State Farm did not update this policy correctly or refund the payment in a timely manner. It was paid in full in January and not refunded until June which was a month after my father passed. I will continue to tell the truth on this situation. You have not researched this completely and I’m filing a formal complaint against your office with corporate. Please call me. Have a great day!!"
We responded:
"As we discussed, I certainly understand your frustration and am sorry for the loss of your parents. That is certainly never easy. When an insured passes away, Florida Insurance Law, as well as Probate law, define the manner which insurance companies resolve outstanding financial issues. Like any other insurer, State Farm will not circumvent those laws, even when it may seemingly be logical from a survivor’s perspective. "
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Leonard Fontenot

September 12, 2024

5  out of  5
rating by Leonard Fontenot
"I met with Jeff Marshall today. He assisted me with filing a supplemental claim for a crash. Mr Marshall was highly knowledgeable about the claim I needed and assisted me in uploading and sending the proper documentation to the claims adjuster. He also provided me with guidance and added information to help me with this process. He is a great asset to the company. I have been a customer of Tim Murphy for 19 years."
We responded:
"Thank you so much for sharing your experience with Jeff Marshall! It's wonderful to hear that he was able to assist you effectively with your supplemental claim and provide the guidance you needed. Your kind words about his knowledge and support mean a lot to us. We're grateful for your loyalty over the past 19 years and look forward to continuing to serve you!"
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Guy Farmer

September 11, 2024

5  out of  5
rating by Guy Farmer
"The benefits of having a large reputable insurance provider with the added benefits of a ‘mom and pop’ shop! Always super easy to make payments and extremely friendly and knowledgeable staff. Jeff has helped me almost every time I need to call for any assistance and his professionalism is most appreciated. Always a pleasure to chat with and super friendly. :)"
We responded:
"Thank you so much for your kind words! We're delighted to hear that you appreciate the blend of a large, reputable insurance provider with the personal touch of a ‘mom and pop’ shop. It's wonderful to know that making payments is always easy and that our staff, especially Jeff, has been able to assist you with professionalism and friendliness. We look forward to continuing to provide you with excellent service!"
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Rick Whitaker

August 9, 2024

5  out of  5
rating by Rick Whitaker
"Jeff helped me a great deal figure out a plan to save some money in these crazy rising rates on car insurance, and not affect me adversely. Thanks!"
We responded:
"It's fantastic to hear that Jeff was able to assist you in finding a plan that saves you money without any negative impact! Rising rates can be challenging, and we're glad we could help you navigate through it. Thanks for sharing your experience!"
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Jennifer Watkins

August 1, 2024

5  out of  5
rating by Jennifer Watkins
"I recently had a very detailed and odd request from Virginia's DMV. Kembri Johnson in Tim's office assisted me with Virginia's request. She went to great lengths to procure a letter with all of the (somewhat silly) requirements within days. She was very pleasant and professional in the process!"
We responded:
"Thank you for sharing your experience! Kembri's dedication to helping with your unique DMV request truly exemplifies our commitment to excellent service. We're delighted to hear she was both pleasant and professional throughout the process!"
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eric billings

July 31, 2024

5  out of  5
rating by eric billings
"Always a pleasure to work with Tim and his team, especially Jeff!!"
We responded:
"Thank you for the kind feedback, Eric. "
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Todd Welch

July 31, 2024

5  out of  5
rating by Todd Welch
"Jeff Marshall did a GREAT job explaining the coverage and walked through each line item to identify areas we could get more coverage and those where we could save some money. I highly recommend Jeff and Tim Murphy State Farm."
We responded:
"Thank you for taking the time to share your experience with Jeff. We are glad to assist you with all your Insurance needs. "
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marcos lerebours

July 31, 2024

5  out of  5
rating by marcos lerebours
"Jeff Marshall is the best, very professional and fast before I knew I was done with the transaction 👍"
We responded:
"Thank you for the positive feedback, Marcos."
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alex kastner

July 26, 2024

5  out of  5
rating by alex kastner
"Kembri helped me find a great deal for my auto, boat, and renters insurance. She was a pleasure to deal with and very knowledgeable. Can’t recommend her enough."
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Kembri was able to assist you with your auto, boat, and renters insurance needs. Your recommendation means a lot to us!"
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Katherine Fariñas

July 4, 2024

5  out of  5
rating by Katherine Fariñas
"Excellent personalized service. Jeff was patient and very thorough. Super happy with the experience. Highly recommended."
We responded:
"Thank you for sharing your positive experience with Jeff! We are thrilled to hear that you received excellent personalized service. Your recommendation means a lot to us. Thank you for choosing Tim Murphy - State Farm Insurance Agent."
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Jay OldTownGolf

July 3, 2024

5  out of  5
rating by Jay OldTownGolf
"Jeff is the man, always answers all my questions and takes care of any issues I may encounter. Would highly recommend!"
We responded:
"Thank you for the kind words, Jay! We are thrilled to hear that Jeff has been so helpful and attentive to your needs. We appreciate your recommendation and look forward to continuing to provide excellent service to you."
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Cathy Newman

July 3, 2024

5  out of  5
rating by Cathy Newman
"Jeff Marshall at Tim Murphy State Farm was great to work with for our auto insurance. He walked us through switching from another provider, insuring multiple vehicles and a motorcycle, and our newly-licensed teen driver."
We responded:
"Thank you for sharing your positive experience with Jeff Marshall at Tim Murphy State Farm! We're thrilled to hear that he provided excellent service while helping you with your auto insurance needs. We appreciate your feedback and look forward to continuing to assist you in the future."
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kevin baptiste

July 3, 2024

5  out of  5
rating by kevin baptiste
"I was shopping for auto insurance and Jeff Marshall couldn’t have been more helpful. Of course price is important, but didn’t realize the difference he made when it came to understanding my concerns by asking the right questions and show me the value of having a local agent!"
We responded:
"Thank you for sharing your positive experience with Jeff Marshall! We're glad to hear that he was able to provide you with valuable insights and exceptional service. We appreciate your feedback and look forward to assisting you with any insurance needs in the future."
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Phil Marchese

July 3, 2024

5  out of  5
rating by Phil Marchese
"They were very knowledgeable, and gave me very competitive quotes. Jeff was very helpful in giving me exactly what I needed and really listened to my needs making sure I was 100% satisfied. I am referring them to my friends and family!! Thank you ‼️"
We responded:
"Thanks for taking the time to recognize Jeff. I'm lucky he is part of my team. Thank you for trusting us with your insurance needs!"
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Kelly James

June 27, 2024

5  out of  5
rating by Kelly James
"WOW!!! If ya’all want an amazing 🤩 caring team to give you the best deal on n insurance go see JEFF MARSHALL!!! At Tim Murphy State Farm!! We recently moved out of state and Jeff and the guys were so supportive and helped the process go so smoothly!!! Give them a shout today you won’t be sorry!!"
We responded:
"Thank you for the glowing review, Kelly! We're thrilled to hear that Jeff and our team provided you with such a positive experience during your move. We appreciate your kind words and are always here to help with your insurance needs. Thank you for choosing Tim Murphy State Farm!"
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Jeanine Klevens

June 14, 2024

5  out of  5
rating by Jeanine Klevens
"Kembri was so pleasant and helpful as she assisted me in transferring my auto insurance to a new vehicle. She followed up right away and sent me my temporary ID card before the day was done. Thank you, Kembri. It was a pleasure dealing with you."
We responded:
"Thank you for sharing your positive experience with Kembri! We're thrilled to hear that she provided you with excellent service and made the process of transferring your auto insurance smooth and efficient. We appreciate your feedback and look forward to assisting you in the future."
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Scott

May 23, 2024

5  out of  5
rating by Scott
"I have been a customer with State Farm CR 210 for many years. Tim has a great office, convenient and great employees in the office. I recently purchased another vehicle and needed some assistance. Jeff Marshall is outstanding and very professional. I needed to keep insurance on current vehicle and add just purchased vehicle BUT had to have changes made. Jeff talked me through all of my options and saved me a significant amount of money with both vehicles. If you have insurance needs call State Farm, CR 210 and speak with Jeff. Great office, great environment and zero pressure! Jeff will save you every penny! Thank you Jeff! Professional and First Class!! Very difficult to find honest people during these times!"
We responded:
"Thanks for taking time to post Scott. Chris and Debbie work hard for our clients and I very much appreciate you taking time to recognize them!"
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Lorie Bush

May 22, 2024

5  out of  5
rating by Lorie Bush
"A Big Shout out and Thank you to Will for being patient with our very busy work/life schedules while he recommended and helped us with obtaining an improved Life Insurance policy! We so appreciate all the efforts and hard work to make this happen! Thank you again Will as we are always very Happy customers from your excellent care!"
We responded:
"Thank you for sharing your positive experience with Will! We're thrilled to hear that he was able to help you with an improved Life Insurance policy despite your busy schedules. We appreciate your kind words and are here for you whenever you need us."
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Jacub Gawlik

May 15, 2024

5  out of  5
rating by Jacub Gawlik
"Couldn’t speak higher of the service this team provided me. PJ helped answer all of my questions and concerns in full. After working with him, I feel much more comfortable and informed. Have already recommended him to friends in the area."
We responded:
"Thank you for sharing your positive experience with PJ! We are thrilled to hear that he was able to address all your questions and concerns. We appreciate your recommendation and look forward to assisting you and your friends with any insurance needs in the future."
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Jake C

May 14, 2024

5  out of  5
rating by Jake C
"Brooke is simply the best! Always available for a call and a true professional. Brooke has always guided us in the right direction regarding our insurance needs."
We responded:
"Thank you for the 5 star review - We're thrilled to hear that Brooke has been so helpful."
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Patrick Bardach

May 14, 2024

5  out of  5
rating by Patrick Bardach
"Tim and his team are a class act. They are always there when I need them. I couldn’t ask for a better insurance experience. A special shoutout to PJ Mclees, he was very respectful and offered great customer service!"
We responded:
"Thank you for the amazing 5-star review! We're always here for you whenever you need us!"