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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Thomas Neal

March 17, 2025

5  out of  5
rating by Thomas Neal
"Jake Upright was knowledgeable and polite"
We responded:
"Thank you, Thomas, for sharing your positive experience with Jake. It's great to hear that he was knowledgeable and polite during your interaction. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Michelle Clendening

March 17, 2025

5  out of  5
rating by Michelle Clendening
"This State Farm office is wonderful. Every time I call they are polite and take care of me quickly and efficiently. I highly recommend Tim Murphy and his associates."
We responded:
"Thank you, Michelle, for sharing your positive experience with our office. It's great to hear that our team has been able to assist you promptly and courteously. Your recommendation means a lot to us, and we're glad to have you as part of our State Farm family."
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laura serdar beth

March 14, 2025

5  out of  5
rating by laura serdar beth
"Brenda has been my agent for years and she has always been amazing. Today I had the pleasure of dealing with Jeff Marshell and he put my mind to ease today when I called to find out about my house insurance and my current billing plan as I got a notice telling me it has expired from our mortgage lender as we paid off our mortgage and it was tied into the mortgage. Apparently, we’re paying it bi annually and because I had a credit card issue I canceled a credit card snd was concerned that my payment would be missed because I had to change my credit card number but it seems that it comes direct from my bank so that’s fine and he made me feel so much better. I must thank you so much for having great people like Brenda and Jeff working there who care enough to go in to detail and explain how the billing system works and where it was going to as us older clients need help getting updated on our accounts sometimes and your staff wonder staff, still treat us with dignity and with respect and which give us the help we need. Thank you. That’s why we stay and remain loyal to State Farm for all these years"
We responded:
"Thank you for sharing your experience with Brenda and Jeff. It's wonderful to hear how they were able to assist you with your house insurance and billing concerns, especially during such an important transition. We truly appreciate your loyalty and are glad to have team members who provide the detailed and respectful service you deserve. Your feedback is invaluable, and we're grateful for your continued trust in us."
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Angelo Correa

March 13, 2025

5  out of  5
rating by Angelo Correa
"Great service.."
We responded:
"Thank you, Angelo, for your fantastic review. We're delighted to hear that you had a great experience with our service. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any questions or need further assistance, feel free to reach out."
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Erika Gerbasi

March 13, 2025

5  out of  5
rating by Erika Gerbasi
"I’ve been with Tom Murphy statefarm since moving to Florida early 2020 and have always had a good experience. I work with Debbie a lot and she has always been up front and honest and I can tell she cares about her clients she works with. Today Jake helped me out and he was friendly and efficient."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that you've had consistently positive interactions with our team since moving to Florida. Debbie and Jake are indeed valuable members of our team, and we're glad to know they have been helpful and attentive to your needs. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Bonnie Upright

March 12, 2025

5  out of  5
rating by Bonnie Upright
"Needed to make an update to my auto policy and had an exceptional experience with Jake over the phone. Plus it’s fun to say I’ve spoken with Jake from State Farm! 😄 Tim’s team always goes above and beyond to provide top-notch customer service in a timely, professional manner. Highly recommend Tim and his team for all of your insurance needs."
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Donna Laine

March 6, 2025

5  out of  5
rating by Donna Laine
"Great service !"
We responded:
"Thank you, Donna, for your wonderful review! We're delighted to hear that you had a great experience with our service. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any questions or need further assistance, feel free to reach out."
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Edward Sbalbi

March 4, 2025

5  out of  5
rating by Edward Sbalbi
"Great customer service !"
We responded:
"Thank you, Edward, for your fantastic review! We're delighted to hear that you had a great experience with our customer service. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any questions or need further assistance, feel free to reach out."
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Marie Johnson

February 27, 2025

5  out of  5
rating by Marie Johnson
"Being long time happy State Farm customers for over 50 years; -we are excited about a new pretty good discount, ——the Drive Safe & Save. - We are looking forward to the beacon in the mail - that we can connect to my phone via Bluetooth- - -and track my good driving habits. -It starts at around 10% and can go up to 30%. ——-Yes! We are looking forward to the benefits of our safe driving. Thanks State Farm! Thank you Alexa for informing us of this additional discount opportunity! By the way —-I also use a car front mounted streaming camera 📸 as proof I didn’t cause anything. Tee. Sincerely, Marie Johnson"
We responded:
"Thank you so much for your wonderful feedback and for being a loyal State Farm customer for over 50 years. It's fantastic to hear that you're excited about the Drive Safe & Save program and the potential discounts it offers. We're glad Alexa could inform you about this opportunity, and we hope the beacon helps you track your safe driving habits effectively. Your proactive approach with the car front-mounted streaming camera is a great idea for added peace of mind. We appreciate your trust in us and look forward to continuing to serve your insurance needs."
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Jill Fuhrman

February 27, 2025

5  out of  5
rating by Jill Fuhrman
"Jake Upright was excellent helping me add a new car that replaced an existing car. He researched the model we have, located our financing address, gave me a quote and emailed our Insurance cars. He was very professional, yet had patience when dealing with me. He’s a great representative for StateFarm."
We responded:
"Thank you, Jill, for sharing your experience with us. It's wonderful to hear that Jake provided you with excellent service while assisting with your new car addition. His professionalism and patience truly reflect the values we strive for at Tim Murphy - State Farm Insurance Agent. Your feedback is greatly appreciated, and we're glad to have Jake as part of our team. If there's anything else we can assist you with, please let us know."
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Halcyon Days

February 26, 2025

5  out of  5
rating by Halcyon Days
"The service is always awesome."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you find our service awesome. Providing excellent service is our top priority, and your positive review is greatly appreciated. If there's anything else we can assist you with, feel free to let us know."
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Angie Goodenow

February 24, 2025

5  out of  5
rating by Angie Goodenow
"I have been with State Farm for over 30 years! Tim Murphy’s office has been absolutely amazing, attentive to our needs and extremely helpful! I would highly recommend them to anyone!"
We responded:
"Thank you so much, Angie, for your wonderful feedback and for being a loyal State Farm customer for over 30 years. It's fantastic to hear that our office has been attentive and helpful in meeting your needs. Your recommendation means a lot to us, and we're grateful for your trust and support."
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C Shell

February 22, 2025

5  out of  5
rating by C Shell
"The office staff is always friendly, whether I call or visit in person. They are always able to help me solve any problem I may have. I really enjoy working with each of them. Most recently Jeff was able to help me make some policy changes quite easily."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that our office staff has been consistently friendly and helpful, both over the phone and in person. We're glad Jeff could assist you with your policy changes smoothly. Your satisfaction is important to us, and we appreciate your kind words."
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linda leonard

February 21, 2025

5  out of  5
rating by linda leonard
"I have been a State Farm client since I got my drivers license. I have never had an issue that wasn’t quickly resolved. Highly recommend Tim and his team."
We responded:
"Thank you, Linda, for your kind words and for being a loyal State Farm client for so many years. It's wonderful to hear that you've had such positive experiences with us. Your recommendation means a lot to Tim and the team. We're here to help whenever you need us!"
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Barbara Brutschy

February 20, 2025

5  out of  5
rating by Barbara Brutschy
"I have used Tim Murphy’s State Farm office since 2006. I am always satisfied with the personal service I receive. Alexis was a pleasure to deal with today when I called the office today."
We responded:
"Thank you, Barbara, for sharing your experience and for being a valued customer since 2006. It's wonderful to hear that Alexis provided you with excellent service during your recent call. Your satisfaction with our personal service means a lot to us, and we look forward to continuing to meet your insurance needs."
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Paul Brum

February 20, 2025

5  out of  5
rating by Paul Brum
"I've been using Tim Murphys office for years now. They're always so helpful and knowledgeable. I appreciate them all greatly."
We responded:
"Thank you, Paul, for your kind words and for being a loyal customer over the years. It's wonderful to hear that our team has been helpful and knowledgeable in meeting your needs. Your appreciation means a lot to us, and we're grateful for the opportunity to assist you."
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jack brown

February 18, 2025

5  out of  5
rating by jack brown
"Absolutely spot-on Alexa help me right away with what I needed and was very pleasant"
We responded:
"Thank you, Jack, for sharing your experience. It's great to hear that Alexa was able to assist you promptly and pleasantly. Your feedback is truly appreciated."
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Toby Luttropp

February 11, 2025

5  out of  5
rating by Toby Luttropp
"Always answer the phone, always get what you need with great customer service"
We responded:
"Thank you, Toby, for sharing your positive experience with us. We're delighted to hear that our team consistently meets your needs with great customer service. Your feedback is greatly appreciated and motivates us to continue providing the best support possible."
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Daisy S

December 19, 2024

5  out of  5
rating by Daisy S
"I would recommend this state farm agency, if you are looking for an agency in jacksonville. I talked to Sam Gilbert specifically, and he was very friendly and helpful! Overall, the best experience I had with a state farm agency so far!"
We responded:
"Thank you, Daisy, for sharing your experience! It's wonderful to hear that Sam Gilbert provided such friendly and helpful service. We're delighted that you had the best experience with our agency in Jacksonville. Your recommendation means a lot to us!"
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Royal Goldendoodles

December 14, 2024

5  out of  5
rating by Royal Goldendoodles
"Awesome service / Jeff was absolutely on point with his customer service skills and the premium they offered was very competitive."
We responded:
"Thank you so much for your kind words! It's fantastic to hear that you had such a positive experience with Jeff and found our premium competitive. We strive to provide top-notch service and it's great to know we're hitting the mark. Looking forward to serving you again!"
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ElizArt

December 14, 2024

5  out of  5
rating by ElizArt
"I love this State Farm agency, very helpful and friendly staff. Sam Gilbert helped me with alot of guestions I had and he was professional and extreamly helpful. 10/10 would recommend."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you had a great experience with Sam and found our team helpful and friendly. Your recommendation means a lot to us!"
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Claire Lodge

December 13, 2024

5  out of  5
rating by Claire Lodge
"Payton was the best!! Super helpful, nice, and explained everything flawlessly. If I could, I’d give him 10 stars for his customer service."
We responded:
"Thank you so much, Claire! Payton is delighted to hear your kind words and is always here to help. Your feedback means a lot, and we're so glad you had a great experience!"
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Josh Boisvert

December 12, 2024

5  out of  5
rating by Josh Boisvert
"PJ is a kind and patient employee who truly cares about the client. Despite my respite with a recent billing situation, he took the time to calmly explain exactly what was going on with my account. Love having an agent that puts clients needs first!"
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Chris Connolly

December 12, 2024

5  out of  5
rating by Chris Connolly
"Sam Gilbert helped me with my insurance questions and was very professional."
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erin

December 12, 2024

5  out of  5
rating by erin
"PJ at Tim Murphy's office was a wonderful breath of fresh air. He provided fantastic service and helped me understand the coverages I needed to protect my family and wellbeing. I highly recommend reaching out to this office for your insurance needs!"